Client

Concentrix Payment Services

How Concentrix Payment Services scales global KYB with Ondorse

Aymeric Boëlle
5 min read

Key metrics

Global KYB platform
1
across delivery centres
Local compliance coverage
100%
pre-configured by region
Continuous monitoring
24/7
on every client
IN THIS ARTICLE

Life before Ondorse

How Concentrix Payment Services uses Ondorse

Results with Ondorse

CLIENT

ABOUT

Concentrix Payment Services delivers global payment processing, customer experience and compliance operations as part of Concentrix Corporation.

INDUSTRY

Embedded finance platforms

WEBSITE

Concentrix Payment Services

Number of Employees:

25

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Use case
KYB · Merchant onboarding
Deployment date
February 20, 2024
Client contacts
Rachid Benali
Global Head of Compliance, Concentrix Payment Services
Stéphanie Aubin
VP Operations, Concentrix Payment Services

Life before Ondorse

  • Concentrix Payment Services delivers payment and compliance operations at global scale.
  • Each new client implies structured KYB and ongoing monitoring across multiple geographies.
  • Ondorse industrialises that workflow across the Concentrix delivery network.

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How Concentrix Payment Services uses Ondorse

  • Concentrix uses Ondorse to KYB clients across global delivery centres.
  • Local workflows match each jurisdiction's regulatory specifics.
  • The Ondorse audit trail supports client and regulator reporting alike.
“
Ondorse gives us a single KYB platform across every delivery centre — consolidating tools we used to run in parallel.
Rachid Benali
Global Head of Compliance, Concentrix Payment Services
“
Global consistency, local compliance — the Ondorse value proposition for us, and our clients feel the difference.
Stéphanie Aubin
VP Operations, Concentrix Payment Services

TAKEAWAYS

Results with Ondorse

  • Single global KYB platform
    across delivery centres.
  • Local compliance
    with global consistency.
  • Unified audit trail
    for clients and regulators.

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How Concentrix Payment Services scales global KYB

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